Return & Refund Policy

At Museum of Us, we want you to have the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, you may request a return or refund under the following terms.

Return Eligibility

You have 30 calendar days from the date your order is delivered to request a return or refund.

Requests submitted after this period will not be accepted.

How to Start a Return

To begin the return process, please contact our customer support team and provide the following information:

• Your order number
• Your full name
• The reason for your return
• Photos of the product (if applicable)

Our team will review your request and provide you with the next steps.

Important: All returns and refund requests must be approved by our customer support team before the product is sent back. If you return an item without prior authorization and instructions, we cannot be held responsible for the package or guarantee that your return or refund will be processed.

Return Conditions

To be eligible for a return, your item must:

• Be requested within 30 calendar days of delivery.
• Be in its original condition.
• Show no signs of damage caused by misuse or improper handling.
• Include all original accessories and components, where applicable.

We reserve the right to deny any return request that does not meet these requirements.

Damaged or Defective Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your claim quickly, please provide:

• Clear photos of the product.
• Photos of the packaging.
• Your order number.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, a refund, or another suitable resolution.

Refunds

Once we receive and inspect the returned product (or approve your claim if a return is not required), we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

Non-Returnable Items

We cannot accept returns for products that:

• Have been damaged due to improper use or handling.
• Have been altered or modified by the customer.
• Are returned without prior authorization.
• Are returned after the 30-day return period.

Return Shipping Costs

If the return is due to our error or because the product is defective or damaged, we will cover the applicable return shipping costs.

If the return is requested for personal reasons and the product is not defective, the customer may be responsible for the return shipping costs unless otherwise required by applicable law.

Contact Us

If you have any questions about our Return & Refund Policy or need to start a return request, please contact our customer support team. We will be happy to assist you throughout the entire process.